Carrer details

Collection Officer (Having 2 to 5 Years Experience)

Location : Jaipur
 
Job Field : Collection Officer
 
Posting Date : 18-07-2017
 
End Date : 30-07-2017
 
Job Type : Full Time
 
Shift : Day Shift
 
Job Schedule : 11.00am To 7.00pm

Required Skills:

Confident, energetic, positive attitude, leadership quality, polite, adaptive to market changes, internet savvy & adaptive to changes.

Job Description:

  • Follow-up with Retailers/distributors/customers for their overdue amounts, while adhering to internal and external guidelines on COC.
  • Responsible for improvement of late bucket delinquency.
  • To maintain relationship with customer for the overdue payments. Handle and resolve customer queries effectively
  • To do reconciliation of payments and ensure timely deposition of cash payment in the system.
  • To comply with the process, procedures as defined and ensure its effective implementation at all times.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.
  • The CollectionsOfficer is responsible for follow up for overdue customer/distributor/retailer  and ensure improvement in delinquent portfolio and recovery, improve recovery rates on write-off portfolio, abide by Internal and external regulations at all times.
  • Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
  • Resolve payment issues/claims/credit notes with retailers/distributors & satisfy them.
  • Maintain collection data as per company’s format.



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