Confident, energetic, positive attitude, leadership quality, polite, adaptive to market changes, internet savvy & adaptive to changes.
Follow-up with Retailers/distributors/customers for their overdue amounts, while adhering to internal and external guidelines on COC.
Responsible for improvement of late bucket delinquency.
To maintain relationship with customer for the overdue payments. Handle and resolve customer queries effectively
To do reconciliation of payments and ensure timely deposition of cash payment in the system.
To comply with the process, procedures as defined and ensure its effective implementation at all times.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.
The CollectionsOfficer is responsible for follow up for overdue customer/distributor/retailer and ensure improvement in delinquent portfolio and recovery, improve recovery rates on write-off portfolio, abide by Internal and external regulations at all times.
Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
Resolve payment issues/claims/credit notes with retailers/distributors & satisfy them.