Carrer details

Customer Relationship Manager (3 - 5 Years Experience)

Location : Jaipur
Job Field : None
Posting Date : 18-07-2017
End Date : 30-07-2017
Job Type : Full Time
Shift : Day Shift
Job Schedule : 10.00am To 6.00pm

Required Skills:

CRM (Customer Relationship Manager) is someone who knows their customer’s needs, wishes and dreams. She/he should be well versed in the value delivered to customers and the problems customers are trying to solve

Strong knowledge of market needs & demand, competent, hardworking & efficient. Stock Handling, collections, active follow-ups, good communication skill, knowledge of competitors market, sincere & internet savvy., strong interpersonal skills, organized approach to work, hardworking with strong work ethics, excellent verbal & written communication skills.

Job Description:       

  • The CRM Manager is responsible for retention campaigns, from conceptualization to analysis. This includes idea generation, proposal preparation, overseeing the production process and overseeing execution.
  • Building and maintaining relationships with clients and key personnel within customer companies.
  • Conducting business reviews to ensure clients are satisfied with their products and services.
  • Alerting the sales team to opportunities for further sales within key clients.
  • Attending meetings with clients to build relationships with existing accounts.
  • Achieving client relationship targets and KPI’s as set by the Head of Sales.
  • Working closely with Account Managers and Sales Consultants.
  • Escalating and resolving areas of concern as raised by clients.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.
  • CRM will be responsible for daily monitoring of customerconcerns and ensuring quick resolution by the respective teams (sales or procurement.
  • CRM to provide feedback & recommendations to all team members on improving customerdelight
  • Develop new business with existing clients and/or identify areas of improvement in sales aspect
  • Responsible for building the customerbase by developing a strong rapport with potential customers, finding their particulars and meeting their requirements.
  • Trains & periodically ensure good client relationshipis maintained at all sale locations in the organizations.

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